Why haven’t I received my completed request?
Check your Spam or Junk Mail folder first. Vivido sends a simple text email containing a link to your completed request. No image or file is attached to the email.
Help & Frequently Asked Questions
Quick answers about requests, completed images, the gallery and using Vivido.
Can I request something that isn’t in the gallery?
Yes. The gallery is only for ideas and inspiration. You can describe your own idea and include as much useful detail as possible.
How do I request an image from the gallery?
Open the image you like and use its request information when submitting your request. Include any changes or personal details you want added to the idea.
Will my finished image be emailed to me?
You will receive a text email with a link to your completed request. This keeps large image files out of your inbox and makes the finished image easier to open.
What should I include with my request?
Include the clearest photo you have and describe the result you want. Details about clothing, background, pose, mood, colours or other changes can help produce a better result.
What happens to the photos I upload?
Your uploaded photos and all other files connected to your request are stored on the Vivido server for two weeks. After two weeks, all files for that request are deleted.
Feedback, Suggestions & Ideas
Tell me what is working, what could be better, or what you would like to see added to Vivido.